BETA
Updated: Mar 24
BETA
Updated: Mar 24
Changing fast
Last Update: 3/13/2026
Your role’s AI Resilience Score is
18.1%
Median Score
Changing Fast
Evolving
Stable
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
What does this resilience result mean?
These roles are undergoing rapid transformation. Entry-level tasks may be automated, and career paths may look different in the near future.
AI Resilience Report for
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
They help keep offices running smoothly by organizing schedules, handling communication, and supporting day-to-day tasks for coworkers.
This role is changing fast
The career of secretaries and administrative assistants is "Changing fast" because many routine tasks like scheduling, copying, and sorting mail are being automated by AI and office software. However, the job still requires human skills like empathy, judgment, and flexibility, which machines can't replicate.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreThis role is changing fast
The career of secretaries and administrative assistants is "Changing fast" because many routine tasks like scheduling, copying, and sorting mail are being automated by AI and office software. However, the job still requires human skills like empathy, judgment, and flexibility, which machines can't replicate.
Read full analysisContributing Sources
We aggregate scores from multiple models and supplement with employment projections for a more accurate picture of this occupation’s resilience. Expand to view all sources.
AI Resilience
AI Resilience Model v1.0
AI Task Resilience
CareerVillage's proprietary model that estimates how resilient each occupation's tasks are to AI automation and augmentation
Evolving48.0%
48.0%
Microsoft's Working with AI
AI Applicability
Measures how applicable AI tools (like Bing Copilot) are to each occupation based on real usage patterns
Changing fast16.7%
16.7%
Anthropic's Observed Exposure
AI Resilience
Based on observed patterns of how Claude is being used across occupational tasks in real conversations
Changing fast5.4%
5.4%
Will Robots Take My Job
Automation Resilience
Estimates the probability of automation for each occupation based on research from Oxford University and other academic sources
Changing fast12.5%
12.5%
Althoff & Reichardt
Economic Growth
Measured as "Wage bill" which is a long term projection for average wage × employment. It's the total labor income flowing to an occupation
Changing fast7.7%
7.7%
Medium Demand
Labor Market Outlook
We use BLS employment projections to complement the AI-focused assessments from other sources.
Learn about this scoreGrowth Rate (2024-34):
-1.6%
Growth Percentile:
19.6%
Annual Openings:
202,800
Annual Openings Pct:
94.6%
Analysis of Current AI Resilience
Secretaries & Admin Asst.
Updated Quarterly • Last Update: 2/17/2026
What's changing and what's not
Administrative assistants handle many routine tasks – making copies of letters, sorting mail, scheduling appointments, answering phone calls, ordering supplies, and so on. Today’s office software and machines already do a lot of this work. For example, high-speed copiers and email make copying and mailing materials easy, and digital calendars help schedule events [1] [1].
In fact, a recent Oxford study found that nearly half of typical clinic admin duties (like printing letters, sorting postal mail or running payroll) could be automated with today’s technology [2]. Many offices now use email marketing tools or online ordering systems to replace manual mailing of newsletters and supplies. Even task-specific AI tools are emerging: some smart assistants can suggest meeting times or draft messages, helping save time.
Despite this, many parts of a secretary’s job still need a human. Answering a caller with a friendly greeting, understanding a tricky question, or helping a visitor find the right person – those usually need a human voice and judgement [1] [2]. Experts note that while automation can “ease pressures on staff” and let workers focus on more interesting work [2], no full secretary role is yet entirely replaceable by current AI [2].
In practice, AI and software augment secretaries by handling repetitive chores and data entry, so people can spend time on planning, communicating, and solving problems that AI isn’t good at.
Sources
AI in the real world
AI tools are already commercially available for many admin tasks, but offices adopt them at different speeds. Big tech companies are adding AI features (for example, Zoom is even exploring “digital twin” AI avatars that can join meetings for you [3]). However, using such tools can be expensive and complicated.
For many small offices, it can be cheaper and easier to pay a person than invest in new software. Secretaries’ pay rates are modest (often around $15–20/hr), so unless AI clearly saves money or time, businesses may hesitate.
Human and social factors also matter. People often prefer talking with a person for questions or problems, and there are privacy and training issues with AI. For now, most companies use a mix of basic tech (email, phone trees, calendar apps) and human assistants.
But over time, more AI features may arrive: smart scheduling assistants, voice-response bots, and auto-complete tools are improving. The good news is that as AI handles more boring tasks, secretaries can focus on work that requires a human touch – like organizing events, communicating clearly, and adapting to surprises. These skills – empathy, judgment and flexibility – remain hard for a machine, so human assistants will still be very valuable [2] [3]. (In short, AI will change the job, but not eliminate the need for smart, helpful people in it.)
Sources
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More Career Info
Career: Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Parent Careers
Similar Careers
Employment & Wage Data
Median Wage
$46,290
Jobs (2024)
1,944,000
Growth (2024-34)
-1.6%
Annual Openings
202,800
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
2
Maintain scheduling and event calendars.
3
Arrange conference, meeting, or travel reservations for office personnel.
4
Mail newsletters, promotional material, or other information.
5
Prepare conference or event materials, such as flyers or invitations.
6
Learn to operate new office technologies as they are developed and implemented.
7
Take dictation in shorthand or by machine and transcribe information.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
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