Sales and Related Workers, All Other

Right now, most AI in sales is a helper, not a robot salesperson. Big tech tools (like Microsoft’s Viva Sales or Salesforce Einstein) use AI to assist workers – for example, they can draft personalized emails or reminders for sales staff ^[1]. AI chatbots in customer relations can answer routine questions and analyze data quicker ^[2].

These systems cut costs and speed up easy tasks, but they don’t replace the human side of selling. In fact, O*NET notes that “All Other” sales jobs cover many varied tasks ^[3], meaning no one-size automation fits. Things like building trust, reading people’s reactions, or creatively solving problems still need a person.

In short, current examples show AI augmenting (“helping out”) rather than fully automating sales work ^{[1] [2]}.

Whether businesses race to add AI tools in sales depends on costs, benefits, and workplace culture. AI software (chatbots, insight engines, etc.) is commercially available and can boost efficiency ^[2]. For instance, firms report that AI chatbots in retail lowered labor costs and made staff more productive ^[2].

But these tools cost money and training. Typical “all other” sales workers earn about $22/hr ^[3], often on commission, so companies will compare that to the price of new tech. The BLS projects these sales jobs will grow modestly (~3–5%) over 2023–33 ^[3], suggesting firms still need real people out selling.

Socially, customers often prefer talking to a friendly human, so some businesses may adopt AI slowly until needed. Overall, AI is likely to help sales teams with routine chores ^{[2] [1]}, but hopeful news is that human skills – listening, creativity, empathy – remain unique strengths for now.