Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Sales reps in wholesale/manufacturing already use some AI tools to speed up routine tasks. For example, AI-driven CRM and quoting software can automatically pull customer data and draft price quotes. McKinsey notes that generative-AI “copilots” are being used to parse complex customer questions and even generate draft proposals and bids ^{[1] [1]}.

In one case an AI assistant produced $1.8 million in quotes for 45,000 customers in just four weeks ^[1]. Similarly, intelligent systems can scan large customer lists and suggest “next best” products or follow-ups, helping manage the long list of small accounts ^{[1] [1]}. Chatbots on websites are answering simple product or pricing questions around the clock.

However, many core tasks remain human-driven. McKinsey emphasizes that as AI takes on routine data work, salespeople will focus more on “emotional intelligence” and building trust ^[1]. In other words, while software can handle repetitive jobs like running credit checks or filling orders, people are still needed to negotiate deals, customize complex bids, and solve the tricky problems no algorithm can easily crack. (The U.S. Bureau of Labor Statistics notes that these sales jobs will grow only about 1% over the next decade ^[2], in large part because technology is changing how some tasks are done.)

Many wholesale firms are experimenting with AI but moving carefully. Specialty sales software now offers AI features – for instance, predictive tools that forecast demand or suggest up-sell opportunities – so the technology is commercially available. Some companies adopt it quickly when big gains are clear: a McKinsey survey found sales leaders expect AI to boost efficiency and top-line growth, with over 85% excited about its potential ^[1].

Moreover, automating routine work can save money: with sales reps earning roughly $67,000/year on average ^[2], a well-chosen AI tool could pay for itself if it replaces low-level tasks.