Somewhat Resilient
Last Update: 8/30/2026
AI Resilience Score for Insurance Sales Agents:
39.4%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
High
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
Most data sources align, with only minor variation. This is a well-supported result.
Contributing sources
AI Resilience Report forInsurance Sales Agents
$62,280 median salary•43,100 annual openings•SOC Code: 41-3021.00
Insurance Sales Agents are somewhat less resilient to AI impacts than most occupations, according to our analysis of 8 sources.
Insurance sales agents land in the "Somewhat Resilient" category because AI is actively reshaping a big chunk of the job, even if it is not eliminating it entirely. The routine, repetitive tasks like data entry, renewal emails, certificates of insurance, and appointment reminders are already being handed off to AI tools, which means the paperwork side of this career is shrinking fast.
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Insurance sales agents land in the "Somewhat Resilient" category because AI is actively reshaping a big chunk of the job, even if it is not eliminating it entirely. The routine, repetitive tasks like data entry, renewal emails, certificates of insurance, and appointment reminders are already being handed off to AI tools, which means the paperwork side of this career is shrinking fast.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreAnalysis of Current AI Resilience
Insurance Sales Agents
Updated Quarterly
How is AI changing Insurance Sales Agents jobs?
Right now, AI is mostly augmenting insurance sales agents rather than replacing them — think of it as a super-powered assistant that handles the boring paperwork so agents can focus on people. According to the Big "I" Agents Council for Technology Tech Trends Report, two-thirds of independent insurance agencies plan to ramp up their use of AI in the next 12 months, and it's showing up in the routine stuff first: certificates of insurance, renewal follow-up emails, policy change requests, data entry, and appointment reminders. On the sales side, nearly one-third (29%) of auto and home insurance customers are using AI tools to research products and coverage, service their accounts, understand coverage before submitting a claim or shop for a quote or new policy, and 51% of consumers said they would use an AI tool to research life insurance, and 55% would use one to shop for it [1].
But Deloitte is clear that introducing AI in life insurance distribution is not about replacing human agents but about reducing friction across a buying journey that too often stalls [1]. The human parts of the job — trust, judgment, and walking someone through a scary decision — are still yours.
Sources
How fast is AI adoption growing for Insurance Sales Agents?
Adoption is moving fast in some places and slow in others. Speeding it up: commercial AI tools are already built into agency management systems, and independent agencies currently average roughly $200,000 in revenue per employee [2], a number carriers hope AI can multiply as veteran agents retire. Big carriers like Liberty Mutual launched a conversational AI auto insurance quoting application [2], and digital has become the new front door for auto insurance shopping, with nearly half of new auto policies bought online [3].
What's slowing things down: concerns center on data privacy (24%) and inaccurate outputs (22%). These concerns are particularly acute when staff rely on public AI systems not designed for the specificity of insurance, and only 12% of agencies have an AI policy — a governance gap regulators are watching closely. The NAIC's CIPR Journal Club examines how insurers use AI and how regulation is evolving in response [4], meaning legal and ethical guardrails will shape what tools agents can actually use.
The takeaway for young people: the paperwork side of this job is shrinking, but the advisor side — explaining, empathizing, and guiding — is exactly where humans still win.
Sources
Will AI replace Insurance Sales Agents?
Not entirely. We think AI will take over some tasks, but not the whole job.
Our 39.4% AI Resilience Score signals real pressure on this career. The routine work is already shifting: certificates of insurance, renewal emails, data entry, and appointment reminders are being handed off to AI tools, and two-thirds of independent agencies plan to expand that use in the next year [2]. On the customer side, more than half of consumers say they would use an AI tool to shop for life insurance [1], which means the front door of this job is changing fast.
But here is the thing: Deloitte is clear that bringing AI into insurance distribution is not about replacing agents, it is about reducing friction in a buying process that too often stalls [1]. The parts of the job that require trust, judgment, and walking someone through a scary financial decision are still deeply human. Big carriers are building AI quoting tools [2], but a chatbot cannot sit with someone who just lost a family member and help them figure out what coverage they actually need.
The honest picture is that the paperwork side of this role is shrinking while the advisor side still needs people. Agents who lean into that distinction, and learn to work alongside these tools, will be in the strongest position.
Sources
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Latest AI news for Insurance Sales Agents
These articles provide valuable insights for aspiring insurance sales agents navigating an AI-driven landscape. For instance, "Competing for the AI-Empowered Insurance Customer" discusses how agents can enhance their visibility and effectiveness alongside AI tools, highlighting the importance of adapting to new technologies. Additionally, "Agents, robots, and us" emphasizes the collaboration between humans and AI, suggesting that embracing these partnerships can lead to improved productivity. By understanding and leveraging AI, future agents can build resilience and thrive in their careers.
Ghost brokers are using AI to bypass insurers altogether
www.insurancebusinessmag.com • 6/4/2026
Ghost brokers are increasingly using artificial intelligence to create entirely fake motor insurance policies, bypassing insurers altogether...
Neptune Launches Atlas+, an AI-Powered Platform Experience Designed to Turn Insurance Agents into Super Agents
www.businesswire.com • 5/21/2026
Neptune Insurance Holdings, Inc. (“Neptune”) (NYSE: NP), the largest private flood insurance provider in the United States, today announced...
AI is forcing a workforce rethink: is insurance ready to adapt?
www.ey.com • 4/28/2026
Generative and agentic AI are changing how insurance work gets done—reshaping the workforce and redefining roles, skills and productivity as insurers...
Competing for the AI-Empowered Insurance Customer
www.bcg.com • 2/3/2026
Learn more about how insurers can stay visible as AI assistants proliferate and equip their teams to work effectively alongside them in an...
Agents, robots, and us: Skill partnerships in the age of AI
www.mckinsey.com • 11/25/2025
Learn how AI is transforming work, focusing on the collaboration between humans, agents, and robots.
More Career Info
Career: Insurance Sales Agents
They help people choose the right insurance plans by explaining options and answering questions to protect their health, property, or finances.
Parent Careers
Employment & Wage Data
Median Wage
$62,280
Jobs (2025)
572,600
Growth (2025-35)
+3.3%
Annual Openings
43,100
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2025-2035
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
2
Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
3
Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized polici...
4
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
5
Confer with clients to obtain and provide information when claims are made on a policy.
6
Customize insurance programs to suit individual customers, often covering a variety of risks.
7
Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
