Word Processors and Typists

That said, not every task is fully automated yet. For instance, tasks like running errands or understanding complex instructions still need a person. Even with AI tools, humans often have to review the work (no tool is perfect).

Today there are roughly 37,200 word-processing/typing jobs in the U.S. (May 2023) ^[2] – much lower than in past decades – showing that computers have already reduced the need for these roles. In short, AI and software handle many routine tasks (typing, checking text, filing) and free people up to do things that need personal judgment or creativity.

On the other hand, adoption can be slow if the benefits aren’t clear or people prefer human service. Most customers still like talking to a real person on the phone ^[1], so companies may keep humans for important tasks. Setting up AI systems also costs money and training, and small offices with modest pay rates (around $22/hour ^[2] for secretarial work) might not find it worth it yet.

There are also worries about mistakes, privacy, or fairness with AI. In practice, firms may use a mix: AI tools for obvious savings, but keep people doing work that needs care, empathy or complex thinking. Experts note AI will likely change these jobs rather than vanish them completely ^[1], so learning to work with AI can keep these careers relevant and even open new opportunities.