Not Very Resilient
Last Update: 6/19/2026
AI Resilience Score for Tellers:
28.7%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
There are a reasonable number of sources for this result, but there is some disagreement between them.
Contributing sources
AI Resilience Report forTellers
$39,340 median salary•29,800 annual openings•SOC Code: 43-3071.00
Tellers are less resilient to AI impacts than most occupations, according to our analysis of 7 sources.
Teller work is labeled "Not Very Resilient" mainly because so much of the core, day-to-day work (counting cash, processing deposits, checking balances) has already been handed off to ATMs, mobile apps, and now smarter AI-powered machines, leaving fewer routine tasks for humans to do. On top of that, the U.
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Teller work is labeled "Not Very Resilient" mainly because so much of the core, day-to-day work (counting cash, processing deposits, checking balances) has already been handed off to ATMs, mobile apps, and now smarter AI-powered machines, leaving fewer routine tasks for humans to do. On top of that, the U.
Read full analysisAnalysis of Current AI Resilience
Tellers
Updated Quarterly
How is AI changing Tellers jobs?
If you're worried about AI taking over teller jobs, the honest answer is: a lot of the routine work has already been automated — but not always by what people call "AI." For decades, ATMs, mobile apps, and check-counting machines have handled the cash counting, deposits, and balance-checking that used to fill a teller's day. Now AI is being layered on top of that infrastructure. The ICBA reports that AI is helping ATMs run more like smart, connected service points, with natural voice interactions, audio-guided experiences, and "AI-powered digital humans" that can handle staffing gaps and personalize the experience [1].
Vendors like Diebold Nixdorf and NCR Atleos use machine learning for predictive maintenance and fraud detection — for example, NCR Atleos says its Intelligent Diagnostics platform delivers repair guidance "with over 95% accuracy" [1]. At the human level, the role itself is shifting toward augmentation: community banks are reinventing teller positions into "universal bankers, relationship bankers or concierge bankers" [1] who use tech to focus on advice and relationships. Importantly, history shows technology doesn't always erase tellers — economists have noted the number of U.S. tellers actually grew from roughly 500,000 to nearly 600,000 as ATMs spread, before mobile banking began reducing branch visits [2].
Sources
How fast is AI adoption growing for Tellers?
Adoption is moving fast because banks see standing still as the bigger danger — a recent American Bankers Association survey found that bank leaders now view "doing nothing" on AI as the greatest risk they face [3], a major shift from earlier "wait and see" attitudes. Big banks are pouring money into it; Citizens, for instance, has described AI as speeding up everything from coding to customer service [4]. Costs are dropping as cloud-based AI tools become available off-the-shelf from vendors, making adoption realistic even for smaller community banks.
The labor market matters too: the U.S. Bureau of Labor Statistics projects teller employment will decline 13% from 2024 to 2034, with about 29,800 openings each year coming from workers transferring out or retiring [5]. But adoption isn't unlimited. Banking is heavily regulated, and the ICBA warns that community banks must carefully vet vendors on what data is collected, where it goes, and how the AI makes decisions [1].
Customers also still value human help for complex problems, fraud disputes, and big life moments like buying a home. The good news for young people: the skills AI can't easily replace — empathy, problem-solving, clear communication, and trust-building — are exactly the skills banks are now hiring tellers for. The job isn't disappearing overnight; it's evolving into something more relational and more skilled.
Sources
Will AI replace Tellers?
In part. We think AI will eventually automate a real share of this work, but the human skills at the core of banking still matter.
Teller work was already being reshaped before modern AI arrived, through ATMs, mobile apps, and automated check processing. Now AI is accelerating that shift, with smart ATMs handling natural voice interactions and "AI-powered digital humans" filling service gaps [1]. The BLS projects teller employment will decline 13% through 2034 [5], and our 28.7% AI Resilience Score reflects that this role is more exposed than most. That is worth taking seriously.
What stays human is the relational side: helping someone through a fraud dispute, explaining a loan, building trust during a big financial decision. Banks are already reinventing teller roles into "universal bankers" and "relationship bankers" who focus on advice rather than transactions [1]. An American Bankers Association survey found bank leaders now see doing nothing on AI as their greatest risk [3], which means the institutions that survive will need people who can work alongside these tools, not just operate a drawer.
If you are early in your career, treat this role as a launchpad. The empathy, communication, and problem-solving you build here transfer directly into financial advising, branch management, and customer experience roles that AI is much less likely to touch.
Sources
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Latest AI news for Tellers
As AI transforms the banking industry, articles highlight both challenges and opportunities for future tellers. For instance, while reports indicate that jobs like bank tellers may decline due to automation, firms like DBS are actively retraining staff for new roles that leverage AI technology. This shift suggests that aspiring tellers can enhance their skills to remain relevant, focusing on customer relationship management and financial advisory roles. Embracing AI tools can help them adapt and thrive in this evolving landscape, fostering AI resilience in their careers.
Wall Street wants everyone using AI except its job applicants
www.dailyherald.com • 11/22/2025
As Wall Street's biggest firms tout the many ways artificial intelligence is making their employees better, from tellers helping customers...
Singapore’s DBS girds for AI as tellers morph into bankers
sg.news.yahoo.com • 11/6/2025
DBS Group Holdings Ltd. is retraining its staffers for new roles as it braces for artificial intelligence to reshape jobs and skills.
These jobs will disappear fastest by 2030 as AI rises, according to the World Economic Forum
www.fastcompany.com • 1/8/2025
According to a new report, cashiers, post office clerks, and bank tellers are among the most at risk, while frontline workers in delivery...
AI Could Steal Bank Tellers’ Jobs — Here’s How They Can Fight Back
finance.yahoo.com • 6/19/2024
You've no doubt seen the headlines about artificial intelligence replacing workers and stealing their jobs. There's been talk about jobs in...
These are the jobs most likely to be lost – and created – because of AI
www.weforum.org • 5/4/2023
Some jobs are seen as likely to decline quickly because of AI. These are mostly clerical or secretarial roles, and include bank tellers and data entry clerks.
More Career Info
Career: Tellers
They assist customers at banks by handling deposits, withdrawals, and answering questions about their accounts.
Parent Careers
Employment & Wage Data
Median Wage
$39,340
Jobs (2024)
347,400
Growth (2024-34)
-12.9%
Annual Openings
29,800
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
2
Resolve problems or discrepancies concerning customers' accounts.
3
Order a supply of cash to meet daily needs.
4
Perform clerical tasks, such as typing, filing, and microfilm photography.
5
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
6
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
7
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
