Not Very Resilient
Last Update: 7/31/2026
AI Resilience Score for Tellers:
29.8%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
There are a reasonable number of sources for this result, but there is some disagreement between them.
Contributing sources
AI Resilience Report forTellers
$43,030 median salary•29,800 annual openings•SOC Code: 43-3071.00
Tellers are less resilient to AI impacts than most occupations, according to our analysis of 8 sources.
Teller work is labeled "Not Very Resilient" mainly because so much of the core, day-to-day work (counting cash, processing deposits, checking balances) has already been handed off to ATMs, mobile apps, and now smarter AI-powered machines, leaving fewer routine tasks for humans to do. On top of that, the U.S. Bureau of Labor Statistics projects a 13% drop in teller jobs from 2024 to 2034, which is a pretty significant decline compared to most careers.
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Teller work is labeled "Not Very Resilient" mainly because so much of the core, day-to-day work (counting cash, processing deposits, checking balances) has already been handed off to ATMs, mobile apps, and now smarter AI-powered machines, leaving fewer routine tasks for humans to do. On top of that, the U.S. Bureau of Labor Statistics projects a 13% drop in teller jobs from 2024 to 2034, which is a pretty significant decline compared to most careers.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreAnalysis of Current AI Resilience
Tellers
Updated Quarterly
How is AI changing Tellers jobs?
If you're worried about AI taking over teller jobs, the honest answer is: a lot of the routine work has already been automated — but not always by what people call "AI." For decades, ATMs, mobile apps, and check-counting machines have handled the cash counting, deposits, and balance-checking that used to fill a teller's day. Now AI is being layered on top of that infrastructure. The ICBA reports that AI is helping ATMs run more like smart, connected service points, with natural voice interactions, audio-guided experiences, and "AI-powered digital humans" that can handle staffing gaps and personalize the experience [1].
Vendors like Diebold Nixdorf and NCR Atleos use machine learning for predictive maintenance and fraud detection — for example, NCR Atleos says its Intelligent Diagnostics platform delivers repair guidance "with over 95% accuracy" [1]. At the human level, the role itself is shifting toward augmentation: community banks are reinventing teller positions into "universal bankers, relationship bankers or concierge bankers" [1] who use tech to focus on advice and relationships. Importantly, history shows technology doesn't always erase tellers — economists have noted the number of U.S. tellers actually grew from roughly 500,000 to nearly 600,000 as ATMs spread, before mobile banking began reducing branch visits [2].
Sources
How fast is AI adoption growing for Tellers?
Adoption is moving fast because banks see standing still as the bigger danger — a recent American Bankers Association survey found that bank leaders now view "doing nothing" on AI as the greatest risk they face [3], a major shift from earlier "wait and see" attitudes. Big banks are pouring money into it; Citizens, for instance, has described AI as speeding up everything from coding to customer service [4]. Costs are dropping as cloud-based AI tools become available off-the-shelf from vendors, making adoption realistic even for smaller community banks.
The labor market matters too: the U.S. Bureau of Labor Statistics projects teller employment will decline 13% from 2024 to 2034, with about 29,800 openings each year coming from workers transferring out or retiring [5]. But adoption isn't unlimited. Banking is heavily regulated, and the ICBA warns that community banks must carefully vet vendors on what data is collected, where it goes, and how the AI makes decisions [1].
Customers also still value human help for complex problems, fraud disputes, and big life moments like buying a home. The good news for young people: the skills AI can't easily replace — empathy, problem-solving, clear communication, and trust-building — are exactly the skills banks are now hiring tellers for. The job isn't disappearing overnight; it's evolving into something more relational and more skilled.
Sources
Will AI replace Tellers?
In part. We think AI will eventually automate a real share of this work, but the human side of banking still matters, and the skills you build here open real doors.
Teller work was already being reshaped before modern AI arrived. ATMs, mobile apps, and automated cash machines took over the routine transactions decades ago. Now AI is being layered on top, powering smarter ATMs, fraud detection, and even "AI-powered digital humans" at branches [1]. The BLS projects teller employment will decline 13% through 2034 [5], and our own 29.8% AI Resilience Score reflects that exposure honestly. This is a role where the automation pressure is real and ongoing.
That said, the job is evolving, not just shrinking. Banks are actively reinventing teller roles into relationship and concierge bankers who use technology to focus on advice and trust [1]. Bank leaders now see doing nothing on AI as their biggest risk [3], which means they need people who can work alongside these tools, not just run transactions. The skills that survive here, empathy, clear communication, problem-solving, and trust-building, are exactly what banks say they are hiring for. If you work as a teller, treat it as a launchpad: learn the tech, build the relationships, and move toward the advisory roles that AI genuinely cannot fill.
Sources
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Latest AI news for Tellers
The articles highlight the transformative impact of AI on teller careers, emphasizing the need for adaptability. Jamie Dimon notes that banks will hire more AI specialists, suggesting a shift in job focus. The potential for AI to replace traditional teller roles is real, but the articles also encourage resilience. Tellers can enhance their skill sets to work alongside AI technologies, ensuring they remain valuable in a changing landscape. Embracing new tools and learning how to leverage AI could secure future opportunities in the banking sector.
ENESS Unveils AI Fortune Teller At Illuminate Adelaide 2026, Transforming Vintage ATM
freeyork.org • 7/14/2026
Australian art and technology studio ENESS has unveiled their latest interactive installation, the HP*ATM – Human Psyche AI Teller Machine,...
Jamie Dimon says JPMorgan will probably hire fewer bankers in the future — and more 'AI people'
www.businessinsider.com • 5/21/2026
Dimon said that AI will impact "every job," and acknowledged efficiencies from the technology will lead to downsizing.
JPMorgan CEO Jamie Dimon says he’ll hire fewer bankers, more ‘AI people’
www.fastcompany.com • 5/21/2026
In an interview with Bloomberg on Wednesday, JPMorgan Chase CEO Jamie Dimon said that every job will feel the effects of artificial...
AI Could Steal Bank Tellers’ Jobs — Here’s How They Can Fight Back
finance.yahoo.com • 6/19/2024
You've no doubt seen the headlines about artificial intelligence replacing workers and stealing their jobs. There's been talk about jobs in...
These are the jobs most likely to be lost – and created – because of AI
www.weforum.org • 5/4/2023
Some jobs are seen as likely to decline quickly because of AI. These are mostly clerical or secretarial roles, and include bank tellers and data entry clerks.
More Career Info
Career: Tellers
They assist customers at banks by handling deposits, withdrawals, and answering questions about their accounts.
Parent Careers
Employment & Wage Data
Median Wage
$43,030
Jobs (2024)
347,400
Growth (2024-34)
-12.9%
Annual Openings
29,800
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
2
Resolve problems or discrepancies concerning customers' accounts.
3
Order a supply of cash to meet daily needs.
4
Perform clerical tasks, such as typing, filing, and microfilm photography.
5
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
6
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
7
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
