Not Very Resilient
Last Update: 7/31/2026
AI Resilience Score for Receptionist/Info Clerk:
30.1%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
This result is backed by strong agreement across multiple data sources.
Contributing sources
AI Resilience Report forReceptionists and Information Clerks
$38,010 median salary•128,500 annual openings•SOC Code: 43-4171.00
Receptionists and Information Clerks are less resilient to AI impacts than most occupations, according to our analysis of 8 sources.
Receptionist and information clerk work is labeled "Not Very Resilient" because the most common tasks in this role, like answering phones, scheduling appointments, and routing inquiries, are exactly what AI tools are designed to handle quickly and cheaply. Systems like RingCentral's AI Receptionist are already being used by thousands of businesses to do these jobs around the clock for as little as $49 per month, which makes it easy for employers to reduce headcount without sacrificing service quality.
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Receptionist and information clerk work is labeled "Not Very Resilient" because the most common tasks in this role, like answering phones, scheduling appointments, and routing inquiries, are exactly what AI tools are designed to handle quickly and cheaply. Systems like RingCentral's AI Receptionist are already being used by thousands of businesses to do these jobs around the clock for as little as $49 per month, which makes it easy for employers to reduce headcount without sacrificing service quality.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreAnalysis of Current AI Resilience
Receptionist/Info Clerk
Updated Quarterly
How is AI changing Receptionist/Info Clerk jobs?
If you're worried about AI taking over front-desk jobs, you're not alone — but the picture is more nuanced than "robots replace humans." Right now, the core tasks of receptionists and information clerks are being automated very quickly, especially answering phones, scheduling, and routing inquiries. RingCentral's AI Receptionist (AIR) handles roughly 11,800 businesses across healthcare, financial services, construction, and legal, and it now books appointments, processes orders and responds to messages without looping in a human, according to PYMNTS reporting from May 2026 [1]. One installer using AIR across 33 locations saw wait times drop from 12 minutes to 90 seconds and customer satisfaction scores rise 3 points in four months without adding headcount.
A Brookings analysis [2] warns that the highest rates of AI-related pathway exposure are in administrative, clerical, and customer service Gateway occupations, and that automation of customer service roles would impair economic mobility for workers in Origin roles such as receptionists and clerks. The good news: tasks like greeting visitors in person, resolving emotional complaints, and exercising judgment are being augmented rather than replaced — Goldman Sachs economists told Fortune [3] that an occupation scores high on augmentation potential when AI handles some tasks but human judgment, physical presence, or specialized expertise remain essential.
Sources
How fast is AI adoption growing for Receptionist/Info Clerk?
Adoption is happening fast because the tech is cheap, available, and saves real money. RingCentral now sells AIR for $49/month [1], and one credit union reported that hold times fell 90% and staff recovered 1.5 hours of daily capacity per employee. Goldman Sachs research [3] found that AI substitution wiped out roughly 25,000 jobs per month over the past year, and Gen Z workers are disproportionately concentrated in the exact types of routine, white-collar, and administrative roles—data entry, customer service, legal support, billing—that AI is best at automating.
The Irish Times reported in May 2026 [4] that female-dominated clerical work is among the most vulnerable to automation, and labour market losses are already being felt. Still, adoption isn't all speed-bumps-free: trust, privacy, and the value of a real human greeting visitors remain important. The profession's main trade body, IAAP, is centering AI in its 2026 Summit programming with a new "AI Innovation Lab" [5] to help administrative professionals upskill.
Their guidance, echoed by Office Dynamics [6], is hopeful: the rise of AI does not eliminate the need for administrative professionals — it changes the nature of the role, and organizations need professionals who understand how to use technology while also bringing human insight, judgment, and strategic thinking. Learning AI tools now turns this disruption into a career advantage.
Sources
Will AI replace Receptionist/Info Clerk?
In part. We think AI will eventually automate a real share of this work, but the full picture is more complicated than a simple replacement story.
The honest truth is that routine front-desk tasks, like answering phones, scheduling, and routing inquiries, are already being handed off to AI tools. One AI receptionist product now serves roughly 11,800 businesses and books appointments without any human involvement [1]. Our 30.1% AI Resilience Score reflects that reality. Brookings researchers also flag clerical and customer service roles as among the most exposed to AI-related disruption [2], and that warning is worth taking seriously.
What stays human is the in-person greeting, the emotional read of a frustrated visitor, and the judgment call that no script covers. Those moments matter, and organizations still need people who can handle them. The profession's main trade body is already building AI training into its 2026 programming to help administrative professionals adapt [5], and the guidance from workplace experts is clear: learning to work alongside AI tools turns disruption into an advantage [6].
If you are early in your career, treat this role as a launchpad. The communication skills, organizational habits, and people instincts you build here transfer directly into office management, operations, healthcare coordination, and beyond.
Sources
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Latest AI news for Receptionist/Info Clerk
As AI increasingly automates clerical roles, students pursuing careers as Receptionists and Information Clerks should stay informed about industry changes. Articles highlight how AI receptionists are emerging as practical solutions, illustrating a shift in job functions within this field. For instance, Australia’s labor market report predicts significant impact on clerical jobs, yet emphasizes that high-skill roles will see augmentation. By understanding these dynamics, aspiring professionals can develop AI resilience, adapting their skill sets to remain valuable in a changing work environment.
Women at the sharp end as AI takes over administrative roles
www.ft.com • 5/9/2026
Female-dominated clerical work is among the most vulnerable to automation, and labour market losses are already being felt.
Worried about AI taking your job? Experts say that's only half the story
www.sbs.com.au • 1/4/2026
Artificial Intelligence (AI) is transforming jobs at a pace not seen since the rise of the internet, stirring anxiety across Australia's...
Artificial intelligence could automate 64,000 jobs in Luxembourg, Statec warns
www.luxtimes.lu • 12/12/2025
The Luxembourg job market and AI: 90% of workers affected, with 64000 jobs threatened by automation. Discover the sectors and profiles most...
AI will augment high-skilled jobs but hit clerical work hardest, Australia's government predicts
www.businessinsider.com • 8/14/2025
Australia's labor market report forecasts generative AI will automate clerical jobs but augment high-skill roles, like managers and...
AI Receptionists Enter the Digital Workforce
www.nojitter.com • 4/29/2025
Since the beginning of the year, at least 7 AI Receptionist products debuted; they serve as use cases in the emerging category of “digital...
More Career Info
Career: Receptionists and Information Clerks
They welcome visitors, answer phones, and provide information to help people find what they need efficiently.
Parent Careers
Employment & Wage Data
Median Wage
$38,010
Jobs (2024)
1,007,200
Growth (2024-34)
+0.0%
Annual Openings
128,500
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
2
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3
Keep a current record of staff members' whereabouts and availability.
4
File and maintain records.
5
Hear and resolve complaints from customers or the public.
6
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
7
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
