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The AI Resilience Report helps you understand how AI is likely to impact your current or future career. Drawing on data from over 1,500 occupations, it provides a clear snapshot to support informed career decisions.
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Not Very Resilient
Last Update: 4/23/2026
Your role’s AI Resilience Score is
30.8%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
This result is backed by strong agreement across multiple data sources.
Contributing sources
AI Resilience Report forReceptionists and Information Clerks
Receptionists and Information Clerks are less resilient to AI impacts than most occupations, according to our analysis of 7 sources.
Receptionists and information clerks are labeled as "Not Very Resilient" because many of their routine tasks, like answering calls and handling basic inquiries, are increasingly being taken over by AI tools. These systems can efficiently route calls and respond to simple questions, which reduces the need for humans in these roles.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreThis role is not very resilient
Receptionists and information clerks are labeled as "Not Very Resilient" because many of their routine tasks, like answering calls and handling basic inquiries, are increasingly being taken over by AI tools. These systems can efficiently route calls and respond to simple questions, which reduces the need for humans in these roles.
Read full analysisAnalysis of Current AI Resilience
Receptionist/Info Clerk
Updated Quarterly • Last Update: 2/17/2026
How is AI changing Receptionist/Info Clerk jobs?
Receptionists and information clerks do tasks like answering phone calls, greeting visitors, sending out documents, and handling mail [1]. Today, many simple parts of these tasks are handled by computer systems. For example, new “AI receptionist” tools can answer calls and schedule simple requests without a person picking up the phone [2] [3].
Companies even use 24/7 AI “virtual agents” that greet callers, process basic questions, and route them automatically [2] [2]. Similarly, emailing customers and scanning documents are mostly done by computers or software now.
However, not all tasks are fully automated yet. Tasks that need personal attention or emotion, like comforting an upset visitor or solving a hard problem, usually rely on humans. Experts note that voice calls and in-person chats still matter for complex or sensitive issues [2] [3].
In fact, companies that tried full automation often bring humans back for tricky cases (for instance, a finance firm saved money with chatbots but rehired people for identity theft issues) [3]. Other tasks like greeting guests in a lobby or noticing when someone needs help are also hard for machines to do well [2] [3]. In short, AI today handles routine parts (like routing calls or simple questions) but people remain at the center for friendly service and complicated situations [2] [2].
Sources
How fast is AI adoption growing for Receptionist/Info Clerk?
AI tools for reception work are available now but adoption varies. Big tech and customer-support companies push these tools because labor shortages and rising costs make AI attractive [2] [3]. For example, some call centers use AI to reduce repetitive work so staff can help with harder problems [3] [2].
In contrast, small businesses may adopt AI more slowly if it’s expensive or seems complex to set up. The cost of installing AI systems must be weighed against what it costs to hire staff; in some workplaces, long-term savings tempt managers to try AI, while others stick with people for reliability.
Social and ethical factors also play a role. Many people still prefer talking to a real person for important matters [2] [3], so companies move carefully. Laws and trust can slow AI too: industries that need privacy (like healthcare) often keep a human at the desk.
Overall, AI is slowly taking over simple, repetitive front-desk tasks because those tools exist and can cut costs [2] [2]. But even experts agree that human skills like empathy and decision-making stay valuable. Over time, workers can focus on personal service and problem-solving while AI handles the routine parts [2] [3].
Sources
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More Career Info
Career: Receptionists and Information Clerks
They welcome visitors, answer phones, and provide information to help people find what they need efficiently.
Parent Careers
Employment & Wage Data
Median Wage
$37,230
Jobs (2024)
1,007,200
Growth (2024-34)
+0.0%
Annual Openings
128,500
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
2
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3
Keep a current record of staff members' whereabouts and availability.
4
File and maintain records.
5
Hear and resolve complaints from customers or the public.
6
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
7
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
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