Not Very Resilient
Last Update: 5/19/2026
AI Resilience Score for Receptionist/Info Clerk:
28.2%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
This result is backed by strong agreement across multiple data sources.
Contributing sources
AI Resilience Report forReceptionists and Information Clerks
$37,230 median salary•128,500 annual openings•SOC Code: 43-4171.00
Receptionists and Information Clerks are less resilient to AI impacts than most occupations, according to our analysis of 7 sources.
Receptionists and information clerks are labeled "Not Very Resilient" because the most common tasks in this role — answering phones, scheduling appointments, and routing inquiries — are exactly what AI tools like RingCentral's AI Receptionist are already handling automatically, and at a price as low as $49 a month, businesses are adopting this technology fast. Research shows that administrative and clerical roles have some of the highest exposure to AI automation, and the impact is already showing up in real job numbers, with AI linked to roughly 25,000 job losses per month across similar roles.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreThis role is not very resilient
Receptionists and information clerks are labeled "Not Very Resilient" because the most common tasks in this role — answering phones, scheduling appointments, and routing inquiries — are exactly what AI tools like RingCentral's AI Receptionist are already handling automatically, and at a price as low as $49 a month, businesses are adopting this technology fast. Research shows that administrative and clerical roles have some of the highest exposure to AI automation, and the impact is already showing up in real job numbers, with AI linked to roughly 25,000 job losses per month across similar roles.
Read full analysisAnalysis of Current AI Resilience
Receptionist/Info Clerk
Updated Quarterly
How is AI changing Receptionist/Info Clerk jobs?
If you're worried about AI taking over front-desk jobs, you're not alone — but the picture is more nuanced than "robots replace humans." Right now, the core tasks of receptionists and information clerks are being automated very quickly, especially answering phones, scheduling, and routing inquiries. RingCentral's AI Receptionist (AIR) handles roughly 11,800 businesses across healthcare, financial services, construction, and legal, and it now books appointments, processes orders and responds to messages without looping in a human, according to PYMNTS reporting from May 2026 [1]. One installer using AIR across 33 locations saw wait times drop from 12 minutes to 90 seconds and customer satisfaction scores rise 3 points in four months without adding headcount.
A Brookings analysis [2] warns that the highest rates of AI-related pathway exposure are in administrative, clerical, and customer service Gateway occupations, and that automation of customer service roles would impair economic mobility for workers in Origin roles such as receptionists and clerks. The good news: tasks like greeting visitors in person, resolving emotional complaints, and exercising judgment are being augmented rather than replaced — Goldman Sachs economists told Fortune [3] that an occupation scores high on augmentation potential when AI handles some tasks but human judgment, physical presence, or specialized expertise remain essential.
Sources
How fast is AI adoption growing for Receptionist/Info Clerk?
Adoption is happening fast because the tech is cheap, available, and saves real money. RingCentral now sells AIR for $49/month [1], and one credit union reported that hold times fell 90% and staff recovered 1.5 hours of daily capacity per employee. Goldman Sachs research [3] found that AI substitution wiped out roughly 25,000 jobs per month over the past year, and Gen Z workers are disproportionately concentrated in the exact types of routine, white-collar, and administrative roles—data entry, customer service, legal support, billing—that AI is best at automating.
The Irish Times reported in May 2026 [4] that female-dominated clerical work is among the most vulnerable to automation, and labour market losses are already being felt. Still, adoption isn't all speed-bumps-free: trust, privacy, and the value of a real human greeting visitors remain important. The profession's main trade body, IAAP, is centering AI in its 2026 Summit programming with a new "AI Innovation Lab" [5] to help administrative professionals upskill.
Their guidance, echoed by Office Dynamics [6], is hopeful: the rise of AI does not eliminate the need for administrative professionals — it changes the nature of the role, and organizations need professionals who understand how to use technology while also bringing human insight, judgment, and strategic thinking. Learning AI tools now turns this disruption into a career advantage.
Sources
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More Career Info
Career: Receptionists and Information Clerks
They welcome visitors, answer phones, and provide information to help people find what they need efficiently.
Parent Careers
Employment & Wage Data
Median Wage
$37,230
Jobs (2024)
1,007,200
Growth (2024-34)
+0.0%
Annual Openings
128,500
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
2
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3
Keep a current record of staff members' whereabouts and availability.
4
File and maintain records.
5
Hear and resolve complaints from customers or the public.
6
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
7
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
