Receptionists and Information Clerks

Other tasks are partly automated but still need humans. Payment collection and receipts are often done by card readers or online services; some software can log and categorize receipts automatically. Filing and data entry have moved into computers and the cloud, and OCR scanning can digitize paper records.

But understanding a confused caller or handling a special request still usually needs a real person. Greeting visitors is sometimes done by simple kiosks or even robot concierges in places like hotels, but these usually augment – not fully replace – a friendly human greeter. Importantly, experts note AI tends to reshape these jobs more than wipe them out.

For instance, analysts at a hospitality expo pointed out that current AI tools are used to cope with labor shortages and handle routine work, while humans still manage the personal touches and complex questions ^{[3] [1]}.

Overall, many routine bits of a receptionist’s job (phone answering, scheduling, data entry) can be automated or AI-assisted today, but tasks requiring judgment, empathy, or complex problem-solving remain hard to automate. Research shows only a small share of companies plan to use fully autonomous AI agents right away ^[1]. In practice, most offices use AI as a helper – for example, an assistant that fills out forms or reminds staff about appointments – while the person does the thinking and customer care.