Not Very Resilient
Last Update: 8/30/2026
AI Resilience Score for Receptionist/Info Clerk:
31.4%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
This result is backed by strong agreement across multiple data sources.
Contributing sources
AI Resilience Report forReceptionists and Information Clerks
$38,010 median salary•105,100 annual openings•SOC Code: 43-4171.00
Receptionists and Information Clerks are less resilient to AI impacts than most occupations, according to our analysis of 8 sources.
Receptionist work earns a "Not Very Resilient" label mainly because so many of its core daily tasks, like answering phones, booking appointments, routing calls, and responding to FAQs, are exactly the kind of repetitive, predictable work that AI voice agents and chatbots handle cheaply and efficiently. Employers are already paying attention to the savings, with 40% planning to reduce staff where AI can fill the gap by 2026, and the job market reflects this pressure with projected growth sitting at roughly 0% through 2034.
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Receptionist work earns a "Not Very Resilient" label mainly because so many of its core daily tasks, like answering phones, booking appointments, routing calls, and responding to FAQs, are exactly the kind of repetitive, predictable work that AI voice agents and chatbots handle cheaply and efficiently. Employers are already paying attention to the savings, with 40% planning to reduce staff where AI can fill the gap by 2026, and the job market reflects this pressure with projected growth sitting at roughly 0% through 2034.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreAnalysis of Current AI Resilience
Receptionist/Info Clerk
Updated Quarterly
How is AI changing Receptionist/Info Clerk jobs?
If you're eyeing a front-desk job, here's the honest picture: AI is already reshaping the work, but it's not erasing it. According to the U.S. Bureau of Labor Statistics [1], AI-driven productivity gains are expected to dampen demand across a range of office and administrative support jobs through 2034, with declines projected for procurement clerks, legal secretaries, and customer service reps. Yet BLS still counted just over 1 million receptionist jobs in 2024 and projects roughly 0% change through 2034 [2] — a flat line, not a cliff.
Voice-and-chat "AI receptionists" now handle the repeatable stuff: booking appointments, answering FAQs, routing calls, and logging every interaction automatically. What they can't do well is read a room — a frustrated patient, a walk-in in the wrong building, or an emergency that needs a real human decision [2]. Augmentation is the bigger story: the American Society of Administrative Professionals reports that more than three-quarters of administrative professionals — 76.9% — already use AI tools daily, nearly triple the rate from two years ago [3], leaning on ChatGPT and Copilot for notes, scheduling, and drafting.
As one Vanderbilt executive assistant told Fortune, "what used to take me hours I'm now done with in under five minutes" [4].
Sources
How fast is AI adoption growing for Receptionist/Info Clerk?
Adoption is moving fast because the math is tempting for employers: 40% of employers plan to reduce workforce where AI automates tasks in 2026 [5], and AI voice agents are cheap compared to a salaried hire, especially for clinics, salons, and law offices that miss calls during busy hours. But there are real brakes. Fortune notes admins have raised concerns about data security and the lack of AI regulation [4], plus the reality that AI cannot replace the emotional intelligence and relationship-building skills of a successful admin [4].
BLS lead economist Emily Rolen frames the trend as decades-long: productivity-enhancing technologies have steadily limited demand, but haven't erased the role [4]. The Brookings-flagged risk is that clerical workers may struggle to adapt due to limited savings, older age, and narrow skill sets [4] — which is exactly why upskilling matters. The encouraging news: administrative pros are already actively adapting, not passively waiting to be disrupted, and are "well positioned to drive systems change" [3] as organizations integrate AI.
If you're entering this field, the smart move is to learn to supervise the bots — own the judgment, hospitality, and de-escalation skills that no script can copy, and treat AI as a tool that frees you up for higher-value work.
Sources
Will AI replace Receptionist/Info Clerk?
In part. We think AI will eventually automate a real share of this work, but the human side of the front desk will not disappear overnight.
Our 31.4% AI Resilience Score reflects a real and significant risk. AI voice agents and chatbots already handle the repeatable tasks: booking appointments, routing calls, and answering FAQs [2]. Employers are paying attention, and 40% plan to reduce headcount where AI can cover the load [5]. BLS projects roughly 0% employment change through 2034, which sounds stable but masks the pressure building underneath [2].
What stays human is the judgment work: reading a frustrated patient, managing a walk-in emergency, or de-escalating a tense situation. No script handles those well. The smarter story right now is augmentation: more than three-quarters of administrative professionals already use AI tools daily [3], which means the role is shifting toward supervising the bots rather than being replaced by them.
If you are entering this field, treat it as a launching pad. The hospitality, communication, and relationship-building skills you build at the front desk transfer into healthcare coordination, office management, and client services. Learn the tools, own the human moments, and keep your options wide.
Sources
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Latest AI news for Receptionist/Info Clerk
AI is set to significantly impact clerical jobs like those of receptionists and information clerks. The Australian government's report suggests that while high-skill roles may benefit from AI, clerical positions are at risk of automation. Similarly, research from Stanford indicates that entry-level jobs, often held by receptionists, are particularly vulnerable. However, understanding AI's role can empower students to develop skills that enhance their adaptability, ensuring they remain valuable in a changing job landscape. Embracing AI tools can also help improve efficiency, allowing clerks to focus on more complex tasks that require human interaction.
Stanford says AI hits entry-level jobs first, widening youth employment gap
www.digitaltoday.co.kr • 8/23/2026
Stanford University research found employment declines are widening among entry-level workers in jobs with high AI exposure.
AI coming for jobs? Some occupations might have harder time dealing with displacement
foxbaltimore.com • 1/22/2026
Researchers from GovAI and Brookings Metro examined the intersection of AI exposure and worker adaptability.
Artificial intelligence could automate 64,000 jobs in Luxembourg, Statec warns
www.luxtimes.lu • 12/12/2025
The Luxembourg job market and AI: 90% of workers affected, with 64000 jobs threatened by automation. Discover the sectors and profiles most...
AI will augment high-skilled jobs but hit clerical work hardest, Australia's government predicts
www.businessinsider.com • 8/14/2025
Australia's labor market report forecasts generative AI will automate clerical jobs but augment high-skill roles, like managers and...
UI professors study AI’s effect on office work
dailyiowan.com • 10/17/2021
A group of University of Iowa professors is looking into how the computerization of some office jobs, known as clerical work, can change the...
More Career Info
Career: Receptionists and Information Clerks
They welcome visitors, answer phones, and provide information to help people find what they need efficiently.
Parent Careers
Employment & Wage Data
Median Wage
$38,010
Jobs (2025)
947,500
Growth (2025-35)
-1.7%
Annual Openings
105,100
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2025-2035
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
2
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3
Hear and resolve complaints from customers or the public.
4
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
5
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
6
Enroll individuals to participate in programs and notify them of their acceptance.
7
Receive payment and record receipts for services.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
