Not Very Resilient

Last Update: 4/23/2026

Your role’s AI Resilience Score is

27.0%

Median Score

Meaningful human contribution

Low

Long-term employer demand

Low

Sustained economic opportunity

Med

Our confidence in this score:
Medium

Contributing sources

AI Resilience Report forOrder Clerks

Order Clerks are less resilient to AI impacts than most occupations, according to our analysis of 7 sources.

The career of an order clerk is labeled as "Not Very Resilient" because many of their routine tasks, like filing orders and calculating costs, are now easily done by software. Automated systems and robotic process automation handle these tasks quickly and accurately, reducing the need for human input.

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This role is not very resilient

The career of an order clerk is labeled as "Not Very Resilient" because many of their routine tasks, like filing orders and calculating costs, are now easily done by software. Automated systems and robotic process automation handle these tasks quickly and accurately, reducing the need for human input.

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Analysis of Current AI Resilience

Order Clerks

Updated Quarterly • Last Update: 2/17/2026

Analysis
Suggested Actions
State of Automation

How is AI changing Order Clerks jobs?

Order clerks spend much of their day on routine data tasks – filing order forms, calculating prices and shipping costs, and checking customer details [1]. Today, most of these steps are done by software. For example, many companies use digital order systems and databases that automatically log orders and total up charges.

Because these tasks follow clear rules, governments report that clerical jobs are declining: general office clerk jobs are expected to drop about 7% by 2034 as machines take over simple record-keeping [2]. In practice, tools called robotic process automation (RPA) and order-management software perform filing and math quickly and without mistakes.

Other activities – like calling customers to upsell products or handling complaints – are less fully automated. Some businesses use AI chatbots or recommendation engines to suggest items and answer basic questions, but human workers often step in for tricky situations [1] [1]. For instance, a bot can give an order status or suggest accessories, but a customer with a problem usually still wants to talk to a person.

In short, computers now handle much of the boring data entry and calculations in order processing, while humans focus on the personal and unpredictable parts.

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AI Adoption

How fast is AI adoption growing for Order Clerks?

Whether companies adopt AI for these tasks depends on several factors. Many firms already use computer systems for orders — the O*NET survey shows order clerks routinely work with enterprise software and inventory databases [1]. This means the technology is available.

The cost matters too: order clerks earned about $36,600 a year on average [2]. If a digital system or AI robot costs less in the long run, businesses may switch. Large e-commerce or warehouse companies facing labor shortages may invest in automation faster.

On the other hand, small businesses with lower tech budgets may adopt slowly.

Social and legal issues play a role as well. Telemarketing and sales by phone are regulated, so a purely automated caller could run into legal traps. Many customers also trust humans more for complaints or complex questions.

For these reasons, AI is more likely to augment order clerks’ work (help with tasks like data entry) rather than fully replace them. In practice, routine parts of the job (filing, computing, data checks) are becoming computer-assisted [2] [1]. However, human skills like problem-solving, empathy, and creativity remain valuable – they are harder for AI to mimic.

Young workers in these roles can learn to use AI tools as helpers, ensuring they stay useful even as technology changes.

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More Career Info

Career: Order Clerks

They help ensure products reach customers by processing orders, checking inventory, and coordinating with other departments to keep things running smoothly.

Employment & Wage Data

Median Wage

$44,660

Jobs (2024)

89,500

Growth (2024-34)

-17.2%

Annual Openings

8,000

Education

Some college, no degree

Experience

None

Source: Bureau of Labor Statistics, Employment Projections 2024-2034

Task-Level AI Resilience Scores

AI-generated estimates of task resilience over the next 3 years

1

52% ResilienceSupplemental

Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

2

48% ResilienceCore Task

File copies of orders received, or post orders on records.

3

45% ResilienceCore Task

Receive and respond to customer complaints.

4

42% ResilienceSupplemental

Adjust inventory records to reflect product movement.

5

40% ResilienceCore Task

Recommend merchandise or services that will meet customers' needs.

6

35% ResilienceSupplemental

Calculate and compile order-related statistics, and prepare reports for management.

7

28% ResilienceCore Task

Direct specified departments or units to prepare and ship orders to designated locations.

Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.

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