BETA
Updated: Mar 24
BETA
Updated: Mar 24
Changing fast
Last Update: 3/13/2026
Your role’s AI Resilience Score is
13.8%
Median Score
Changing Fast
Evolving
Stable
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
What does this resilience result mean?
These roles are undergoing rapid transformation. Entry-level tasks may be automated, and career paths may look different in the near future.
AI Resilience Report for
Office Clerks, General
They keep offices running smoothly by answering phones, organizing files, and handling basic paperwork tasks.
This role is changing fast
The career of general office clerks is labeled as "Changing fast" because many routine tasks like sorting documents, answering basic questions, and managing simple schedules are being automated by AI tools. However, there are still opportunities for clerks to use their judgment and people skills, like handling unusual situations or helping visitors.
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View analysisChat with CoachLatest newsMore career infoAnalysisChatNewsMoreThis role is changing fast
The career of general office clerks is labeled as "Changing fast" because many routine tasks like sorting documents, answering basic questions, and managing simple schedules are being automated by AI tools. However, there are still opportunities for clerks to use their judgment and people skills, like handling unusual situations or helping visitors.
Read full analysisContributing Sources
We aggregate scores from multiple models and supplement with employment projections for a more accurate picture of this occupation’s resilience. Expand to view all sources.
AI Resilience
AI Resilience Model v1.0
AI Task Resilience
CareerVillage's proprietary model that estimates how resilient each occupation's tasks are to AI automation and augmentation
Evolving31.7%
31.7%
Microsoft's Working with AI
AI Applicability
Measures how applicable AI tools (like Bing Copilot) are to each occupation based on real usage patterns
Changing fast15.8%
15.8%
Anthropic's Observed Exposure
AI Resilience
Based on observed patterns of how Claude is being used across occupational tasks in real conversations
Changing fast5.8%
5.8%
Will Robots Take My Job
Automation Resilience
Estimates the probability of automation for each occupation based on research from Oxford University and other academic sources
Changing fast7.2%
7.2%
Althoff & Reichardt
Economic Growth
Measured as "Wage bill" which is a long term projection for average wage × employment. It's the total labor income flowing to an occupation
Changing fast8.6%
8.6%
Medium Demand
Labor Market Outlook
We use BLS employment projections to complement the AI-focused assessments from other sources.
Learn about this scoreGrowth Rate (2024-34):
-6.7%
Growth Percentile:
8.1%
Annual Openings:
282,400
Annual Openings Pct:
95.7%
Analysis of Current AI Resilience
Office Clerks, General
Updated Quarterly • Last Update: 2/17/2026
What's changing and what's not
Many of the routine tasks that office clerks do today are already helped by computers or software. For example, instead of sorting paper files and mail by hand, workplaces use scanners, email, and digital document systems [1]. Phone calls often go to voicemail or automated menus rather than a person, and simple chatbots or virtual assistants can answer basic questions.
Official sources note that these changes are shrinking clerical work: the U.S. Bureau of Labor Statistics projects a 7% drop in general office clerk jobs by 2034 [2], and the World Economic Forum reports that roles like postal clerks and data-entry clerks are “fast going out of demand” [3]. One recent review even says “Artificial Intelligence will upend the administrative and office support workforce” [4].
At the same time, not every task is fully automated. Machines can copy, scan, and sort documents quickly, but people still make sure files are organized correctly. Inventory and ordering tasks are often managed by software or online systems, but humans check the orders and handle unusual problems.
Delivering messages or helping visitors usually needs a human touch. In short, computers and AI handle many of the repetitive parts of clerical work [1], but workers still use judgement and personal skills to finish the job.
Sources
AI in the real world
AI tools for office tasks – like email sorting, scheduling assistants, and automated phone systems – are commercially available today. However, adoption has been mixed. Buying and setting up new AI systems takes time and money, and a clerk’s wage (around $20.97/hour in 2024 [2]) is relatively low.
Companies balance these costs against benefits like faster service or 24-hour help. In general, if simple automation easily cuts errors or saves steps, businesses will try it. But many offices still rely on staff because hiring or training people for clerical tasks is familiar and cheap.
Other factors influence the pace of AI use. Reports emphasize that uniquely human skills – such as creative thinking and empathy – remain important [3]. Experts say the best path is often to use AI to support clerks, not replace them [4].
For now, many companies seem to blend both: they introduce helpful software (for example, a smart phone menu or email filter) while keeping people in roles that need judgment, learning, or a friendly face. In short, AI will change office work, but not overnight. By taking over boring tasks, AI can free up clerks to do more interesting work, and human skills like problem-solving and communication will still be valuable [3] [4].
Sources
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More Career Info
Career: Office Clerks, General
Parent Careers
Employment & Wage Data
Median Wage
$43,630
Jobs (2024)
2,646,000
Growth (2024-34)
-6.7%
Annual Openings
282,400
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2024-2034
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
2
Inventory and order materials, supplies, and services.
3
Count, weigh, measure, or organize materials.
4
Deliver messages and run errands.
5
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
6
Train other staff members to perform work activities, such as using computer applications.
7
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
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