Vulnerable

Last Update: 4/23/2026

Your role’s AI Resilience Score is

12.5%

Median Score

Meaningful human contribution

Low

Long-term employer demand

Low

Sustained economic opportunity

Low

Our confidence in this score:
High

Contributing sources

AI Resilience Report forNew Accounts Clerks

New Accounts Clerks are much less resilient to AI impacts than most occupations, according to our analysis of 5 sources.

The career of a New Accounts Clerk is labeled as "Vulnerable" because many of its core tasks, like data entry and answering simple customer questions, are being automated by AI technologies. Banks increasingly use systems that allow customers to open accounts online and deploy chatbots to handle routine inquiries, reducing the need for clerks to perform these repetitive tasks.

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This role is vulnerable

The career of a New Accounts Clerk is labeled as "Vulnerable" because many of its core tasks, like data entry and answering simple customer questions, are being automated by AI technologies. Banks increasingly use systems that allow customers to open accounts online and deploy chatbots to handle routine inquiries, reducing the need for clerks to perform these repetitive tasks.

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Analysis of Current AI Resilience

New Accounts Clerks

Updated Quarterly • Last Update: 2/17/2026

Analysis
Suggested Actions
State of Automation

How is AI changing New Accounts Clerks jobs?

Banks are already using technology to handle parts of new account work. For example, many banks let customers open accounts online or on their phones. These systems can auto-fill form fields and verify IDs, reducing the clerks’ manual data entry [1].

Chatbots and apps answer simple customer questions; for instance, Bank of America’s chatbot “Erica” has already handled over 3 billion customer requests and only escalates hard cases to people [2]. Some banks use AI “agents” to generate account brochures or summarize applications and calls, which speeds up processing [3] [2]. In short, repetitive tasks like organizing data or giving standard info are being automated, meaning AI often augments clerks’ work.

Still, humans do the trickier parts. One big bank tried to replace customer service reps with an AI voice bot, but had to rehire people after the bot couldn’t handle complex inquiries [3]. Surveys and experts agree that “the human touch remains irreplaceable” for many interactions [4].

AI handles routine FAQs and paperwork, but clerks use personal judgment when rules are confusing or customers are upset. Right now, AI tools support new accounts clerks by doing boring pieces, but clerks still lead on building trust, explaining details, and fixing unusual problems [4].

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AI Adoption

How fast is AI adoption growing for New Accounts Clerks?

Whether banks adopt more AI quickly depends on costs, benefits, and rules. AI tools (like chatbots or robots for paperwork) exist, but setting them up can be expensive. A new accounts clerk typically earns about $21/hour [5], so a bank may weigh paying people against investing in tech.

If AI cuts errors or saves time (for example in compliance checks), it can pay off eventually [1]. However, banks face strict finance regulations and must keep customer data safe, so they move cautiously.

Many banks plan a mix of AI and people. In a Gartner survey, 95% of customer service leaders said they will keep human agents alongside AI [4]. By 2027, half of companies will scrap plans to cut staff with AI [4].

In other words, experts say AI should help clerks, not fully replace them. AI can take over basic data work, but customers and banks value human empathy and oversight. The recommended strategy is “digital first, but not digital only” [4].

Over time, new accounts clerks who work with AI (for example to process paperwork faster) and emphasize skills like communication and trust will remain important, even as technology grows [1] [4].

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More Career Info

Career: New Accounts Clerks

They help people set up new bank accounts by collecting information, filling out forms, and answering questions about account options and services.

Employment & Wage Data

Median Wage

$46,610

Jobs (2024)

38,900

Growth (2024-34)

-13.2%

Annual Openings

2,300

Education

High school diploma or equivalent

Experience

None

Source: Bureau of Labor Statistics, Employment Projections 2024-2034

Task-Level AI Resilience Scores

AI-generated estimates of task resilience over the next 3 years

1

80% ResilienceSupplemental

Schedule repairs for locks on safe-deposit boxes.

2

55% ResilienceCore Task

Execute wire transfers of funds.

3

50% ResilienceCore Task

Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.

4

45% ResilienceCore Task

Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.

5

45% ResilienceSupplemental

Process loan applications.

6

40% ResilienceCore Task

Refer customers to appropriate bank personnel to meet their financial needs.

7

38% ResilienceCore Task

Perform teller duties as required.

Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.

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