Not Very Resilient
Last Update: 11/4/2026
AI Resilience Score for Bill & Account Collectors:
24.1%
Median Score
Meaningful human contribution
Measures the parts of the occupation that still require a human touch. This score averages data from up to four AI exposure datasets, focusing on the role’s resilience against automation.
Low
Long-term employer demand
Predicts the health of the job market for this role through 2034. Using Bureau of Labor Statistics data, it balances projected annual job openings (60%) with overall employment growth (40%).
Med
Sustained economic opportunity
Measures future earning potential and career flexibility. This score is a blend of total projected labor income (67%) and the role’s inherent ability to adapt to economic and technological shifts (33%).
Low
This reflects the reliability of your score based on the number of data sources available for this career and how closely those sources agree on the outlook. A higher confidence means more consistent evidence from labor experts and AI models.
This result is backed by strong agreement across multiple data sources.
AI Resilience Report forBill and Account Collectors
$47,030 median salary•11,200 annual openings•SOC Code: 43-3011.00
Bill and Account Collectors are less resilient to AI impacts than most occupations, according to our analysis of 8 sources.
Bill and Account Collectors earn a "Not Very Resilient" label primarily because so much of the day-to-day work, including outbound calls, record-keeping, and file updates, falls into the 87 to 90 percent automatable range, and companies are already acting on that math by deploying AI voice and text agents at massive scale. One vendor alone helped a healthcare collections agency cut its human staff from 45 to 19, and the Bureau of Labor Statistics projects a 10 percent employment decline in this field from 2025 to 2035.
Learn more about how you can thrive in this position
This role is not very resilient
Bill and Account Collectors earn a "Not Very Resilient" label primarily because so much of the day-to-day work, including outbound calls, record-keeping, and file updates, falls into the 87 to 90 percent automatable range, and companies are already acting on that math by deploying AI voice and text agents at massive scale. One vendor alone helped a healthcare collections agency cut its human staff from 45 to 19, and the Bureau of Labor Statistics projects a 10 percent employment decline in this field from 2025 to 2035.
Read full analysisAnalysis of current AI resilience
Bill & Account Collectors
Updated quarterly
How can Bill & Account Collectors prepare for AI?
Latest AI news for Bill & Account Collectors
As AI continues to evolve, its impact on careers in bill and account collection is becoming more pronounced. For instance, "Accounting Seed" highlights how AI agents can streamline collections and improve cash flow, making the role more efficient. However, with the potential rise of AI surveillance in workplaces, as discussed in the California bill, collectors must adapt to new privacy norms. Staying informed about these trends will help future professionals build resilience in their careers amidst technological changes.
As US medical debt grows, AI will be used more to collect it
www.theguardian.com • 10/13/2026
The debt-collection ecosystem will change as AI takes notes in exam rooms, codes visits and sends billing messages.
California ban on workplace AI emotion surveillance heads to Newsom’s desk
www.hrdive.com • 9/20/2026
If passed, the bill also would prohibit the collection of an employee's “neural data.”
Bill Gates issues stark warning about AI's impact on American jobs
finance.yahoo.com • 9/20/2026
In a nearly 6000-word essay, Gates argues that artificial intelligence poses a mounting threat to U.S. workers.
2026 State and Federal AI Legislation Updates
cdt.org • 8/21/2026
The 2026 legislative session has shown a continued but shifted focus on the regulation of artificial intelligence (AI), with most bills...
Accounting Seed Rolls Out AI Agents for Collections, Bill Pay, and General Ledger
www.cpapracticeadvisor.com • 1/12/2026
The Salesforce-native accounting solution has introduced AI agents designed to optimize cash flow and save time for small and medium-sized...
More Career Info
Career: Bill and Account Collectors
They help businesses get paid by contacting customers who owe money and arranging payment plans to settle overdue bills.
Parent Careers
Alternate Titles
Collector · Debt Collector · Patient Access Specialist · Patient Account Representative · Account Representative · Accounts Receivable Specialist (AR Specialist) · Collection Agent · Collection Specialist · Telephone Collector
Employment & Wage Data
Median Wage
$47,030
Jobs (2025)
160,200
Growth (2025-35)
-10.4%
Annual Openings
11,200
Education
High school diploma or equivalent
Experience
None
Source: Bureau of Labor Statistics, Employment Projections 2025-2035
Task-Level AI Resilience Scores
AI-generated estimates of task resilience over the next 3 years
1
Negotiate credit extensions when necessary.
2
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
3
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
4
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
5
Advise customers of necessary actions and strategies for debt repayment.
6
Answer customer questions regarding problems with their accounts.
7
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Tasks are ranked by their AI resilience, with the most resilient tasks shown first. Core tasks are essential functions of this occupation, while supplemental tasks provide additional context.
